Shipping policy

At Zenandra, we work to provide you with a satisfying shopping experience, including an efficient shipping service. Below, we detail our shipping policy.

PROCESSING TIMES

Orders are processed within 24 to 48 business hours from payment confirmation.

Orders placed during weekends or public holidays will be processed on the next business day.

DELIVERY TIMES

Delivery times are estimated and may vary depending on the destination and the shipping carrier:

Mainland Spain: 24 to 72 business hours
Balearic Islands: 48 to 96 business hours
Canary Islands, Ceuta, and Melilla: Between 7 and 8 business days
European Union: Delivery times vary depending on the destination country

SHIPPING METHODS

Shipments to Mainland Spain are made through a courier company.
Shipments to the Balearic Islands, Canary Islands, Ceuta, and Melilla are made through a logistics operator suitable for the destination.
Shipments within the European Union are made through international shipping services.

SHIPPING COSTS

Mainland Spain: Shipping costs will be displayed during the checkout process.
Balearic Islands, Canary Islands, Ceuta, and Melilla: Shipping costs will be specific to each area and displayed before completing the purchase.
European Union: Shipping costs vary depending on the destination country and will be calculated at checkout.

Shipments to the Canary Islands, Ceuta, and Melilla may be subject to customs procedures and possible local taxes or duties, which must be borne by the customer.

SHIPPING ADDRESS

The customer is responsible for providing a correct and complete shipping address.

If an order cannot be delivered due to an error in the provided address, the costs arising from a new shipment may be charged to the customer.

ISSUES

If there is any issue with the delivery, delay, or damage to the order, the customer must contact our customer service team as soon as possible so that we can manage the issue.